We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
Mac
Sync
Mary53's avatar
Mary53
Explorer | Level 4

There are a number of problems I am having.  (1) No pictures or videos over 3 months old are appearing in my dropbox gallery.  (2) Two pictures I uploaded yesterday are now dated Nov 2010 and Jan 2009 - they appear immediately before June 2023.  I can find my previous photos in Finder but they appear as small icons running along the bottom (like a preview) rather than as fully fledged images which they were before.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If you click the Dropbox in the menu bar, what message do you see on the bottom left?

  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

    File sync and backups paused on bottom left when I click the icon in the Mac top menu bar.

     

    Another thing is - I can't view my videos either - the recent ones that were uploaded in June/July?Aug.

     

    What is the problem I am having?  I have reinstalled drop box on my mac so presumably this is the latest version I have.  Why cannot anyone identify and rectify the problem?  This is so frustrating - why has this happened?

     

    Thanks.

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!