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poulin888's avatar
poulin888
Explorer | Level 4
11 months ago

can't copy link to share files

Just trying to share a link to a file that I have shared before successfully and this weekend I get this message Can’t share file​ We’ve suspended your sharing activity because of a violation of Dr...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there poulin888 - sorry to hear you're having issues with this.

 

May we reach out via email to have a further look internally?

 

Thanks!

poulin888's avatar
poulin888
Explorer | Level 4
11 months ago

Please. I appreciate any efforts to resolve this.

Do you need my email address? I assume (could easily be wrong) that you have it. If these messages are not visible to the public I am happy to provide the address.

Thanks, Steve 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Sure thing, Steve. You've got :envelope: 

     

    Whenever you get the chance, take a look at your email;'s inbox and we'll take it from there. 

  • poulin888's avatar
    poulin888
    Explorer | Level 4
    11 months ago

    Ticket: 23243579

     

    I recently opened the ticket shown above because my attempts to copy a link were unsuccessful. Walter and Leah were very helpful, and it seemed as though the problem was resolved. Unfortunately it is not. It seemed like it was working for a bit and then it's back to the same thing.

    Leah thought it could have been due to malware being detected on my files . I scanned and rescanned everything using Malwarebyles and Viper AV. Nothing bad detected.

    Please help.

     

    Steve

    • poulin888's avatar
      poulin888
      Explorer | Level 4
      11 months ago

      it appears to be working normally this morning. Yesterday, it didn't work and I opened the ticket. Then it worked for a bit. Then it was doing the same bad stuff again. Now this morning it seems to be working. I don't know what is up?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Glad to hear it's   working now poulin888 

       

      Let us know if anything else comes up! 

      • poulin888's avatar
        poulin888
        Explorer | Level 4
        11 months ago

        Thanks Walter. So I wonder what happened? It didn't work so I opened the ticket. Leah gets back to me and everything seems OK. Then I send a couple of things out and it's back to not working. Now this morning it works again. I know the "we can't fix it if it aint broke" thing, I've said that many times. Can you tell if everything looks OK on your end? Do you have any idea of why it goofed again after Leah looking into it? I appreciate your efforts and I'm not trying to be a pain. I just really don't like posting something using a Dropbox link and getting the response that I sent a dead link. I guess I just wait and see?

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