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kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Cannot open PowerPoint presentations from a shared folder on Dropbox

Hello,

I keep getting an error message (see below) when I try to open powerpoint presentations created by someone else in a shared Dropbox folder. I can open the ones I add to the folder. I disabled the antivirus and tried to open the file but the same error pops up. I have all the necessary permissions to work with the file. Has anyone else faced this issue? 

Thanks!

desktop
Error Messages
sync
  • kpmj's avatar
    kpmj
    6 years ago

    Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

  • anonymous's avatar
    anonymous
    6 years ago
    That actually sounds like a PPT security feature blocking them since they are “online” connected. Try this (I apologize if it does not comes out in plain text):

    Disable Protected View in PowerPoint

    Open Microsoft Office PowerPoint program.
    Go to File -> Options.
    In PowerPoint Options dialog box, go to Trust Center, and click or tap on Trust Center Settings button in the right pane.
    Trust Center in PowerPoint

    In Protected View tab, deselect the following 3 options to disable Protected View which open files in restricted mode:
    Enable Protected View for files originating from Internet
    Enable Protected View for files located in potentially unsafe locations
    Enable Protected View for Outlook attachments
    Disable Office Protected View
    Click or tap OK when done.
    Open the PowerPoint file again.
    • kpmj's avatar
      kpmj
      Helpful | Level 5
      6 years ago

      Hi gregoc, 

      Thanks for your reply. I tried your suggestions and it did not fix the issue. Please let me know if you more suggestions. Thanks once again!

      • kpmj's avatar
        kpmj
        Helpful | Level 5
        6 years ago

        Actually, I forgot to mention that its not just Powerpoint files but I cannot open all file types.

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