You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Cannot open PowerPoint presentations from a shared folder on Dropbox

Hello, I keep getting an error message (see below) when I try to open powerpoint presentations created by someone else in a shared Dropbox folder. I can open the ones I add to the folder. I disable...
Desktop
Error Messages
Sync
  • kpmj's avatar
    kpmj
    6 years ago

    Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Its possible that the folder structure is very close to the limit on their machines, but, you are over ever so slightly due to a different name maybe (e.g. your My Documents folder name therefore being longer), or, just your Dropbox in a different location. 

kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!