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wilsonart's avatar
wilsonart
Helpful | Level 6
10 months ago

In powerpoint, when I add a Vimeo video link it does not work when when using DocSend link.

Hey everyone, I am desperate for some advice here as Dropbox support has failed me.

In powerpoint, when I add a Vimeo video link to an image it does not work when uploaded and viewed as a docsend link.

- It does work in Microsoft Word! This tells me that thee Vimeo link is functional but there is something native to powerpoint that is failing.

- It did work on powerpoint about three weeks ago

- I tried to adding the video link on powerpoint from a different computer and it still didn't work

- The Vimeo video is set to public so it's not a permissions issue

 

Somebody please help.

Thank you

Robert

  • I figured out that if you right click the image and insert the link via the pop up then it all works. If you try to insert the "online video" link via the ribbon at the top, it doesn't.

    I don't know why, I'll leave that the engineers to figure out.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    wilsonart wrote:

    - I tried to adding the video link on powerpoint from a different computer and it still didn't work

    Somebody please help.

    Thank you

    Robert


    Was this PowerPoint the software or on Dropbox website? Did it work when ran as a presentation on the machine or via a link on Dropbox?

    • wilsonart's avatar
      wilsonart
      Helpful | Level 6

      Hi Mark, it was the desktop software powerpoint. Once I add the link I uploaded the file to docsend and then reviewed the docsend link to find that nothing happens at all when it gets to the page with the video. This does work with the desktop verison of word however but thats not a solution because you can't neatly convert a powerpoint file to word. Beleive me I have tried. The best that docsend support could say was "it works fine for us!". Useless lot.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        But, you've not really answered my question. Ignore DocSend for a minute. 

         

        Does it work in PowerPoint on your desktop before you send the file? 

  • wilsonart's avatar
    wilsonart
    Helpful | Level 6

    I figured out that if you right click the image and insert the link via the pop up then it all works. If you try to insert the "online video" link via the ribbon at the top, it doesn't.

    I don't know why, I'll leave that the engineers to figure out.

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