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kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Cannot open PowerPoint presentations from a shared folder on Dropbox

Hello, I keep getting an error message (see below) when I try to open powerpoint presentations created by someone else in a shared Dropbox folder. I can open the ones I add to the folder. I disable...
Desktop
Error Messages
Sync
  • kpmj's avatar
    kpmj
    6 years ago

    Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

kpmj's avatar
kpmj
Helpful | Level 5

Hi gregoc, 

Thanks for your reply. I tried your suggestions and it did not fix the issue. Please let me know if you more suggestions. Thanks once again!

kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Actually, I forgot to mention that its not just Powerpoint files but I cannot open all file types.

  • anonymous's avatar
    anonymous
    6 years ago
    Do you get the exact same type of message on non-Office files? What OS are you running?
    • kpmj's avatar
      kpmj
      Helpful | Level 5
      6 years ago

      I have a Windows 10 Enterprise Version 1709 and yes I cannot open pdf files as well. The error is different, it says "there was an error opening this document. The file cannot be accessed by the system".

       

      Thanks!

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 years ago

        Sounds like actually the file folder directory is too long. 

        Windows has a limit on directories of about 250 characters (i.e. 'C:\My Documents' is 15). If it is longer than 250 then they cannot be opened. 

        Try renaming some of the files/folders to a shorter naming structure and you should find they open fine :)

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