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Forum Discussion
Cancelling an upload
By mistake my Dropbox started to upload my whole desktop, instead of the folder I thought (and still think) that I marked. Now I can't find a way to cancel the upload, and it says it will take severa...
Hey there olofedsinger - how are you today?
If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to.
In that case, all you need to do is close your web browser to cancel the upload completely. If any files were uploaded before doing this, you should be able to delete them as needed.
Let me know if I'm missing anything here please.
Walter
Dropbox Staff
Dropbox StaffHey there olofedsinger - how are you today?
If I understood correctly, you're uploading files through our website (not using the desktop app) and you mistakenly uploaded more files/folders than you meant to.
In that case, all you need to do is close your web browser to cancel the upload completely. If any files were uploaded before doing this, you should be able to delete them as needed.
Let me know if I'm missing anything here please.
Thank you – that was an easy solution! :) I tried to close down the internet, but that didn't help ... Now the reason why I tried to make the upload was that I couldn't just drop the files from my desktop into the file in Dropbox. Do you have any idea as to why this doesn't work for me?
- Walter
I'm not sure why this is happening for you olofedsinger - could you try using another browser or an incognito window after having cleared your browser's cache with no extensions or plugins running?
If the issue persists, please send me a screenshot of any errors you might be getting to investigate further.
Thanking you in advance.
This is very strange. I have now tried Safari, Firefox and Chrome incognito, and it's everywhere the same: Nothing happens when I drop the files where it says I should drop them, and when I try to use the function Upload files, I get my whole desktop although I only mark the file I want ... Unfortunately, I don't get any messages about the problem.
- Walter
Could you post a screenshot of the last screen when this happens olofedsinger?
Can you also confirm that you're using the steps mentioned below to upload your files in the first place?
https://help.dropbox.com/desktop-web/add-files
Thanks!
