You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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toonafish3D's avatar
toonafish3D
Helpful | Level 6
2 years ago

Can no longer access files on Macbook after update

Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
  • toonafish3D's avatar
    toonafish3D
    2 years ago

    A little update...

     

    A few days ago I was contacted by Dropbox support.  They suggested the following relatively simple solution which fixed the syncing issue on my Macbook  :

     

    1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
    3) Select the Account tab.
    4) Click the "Sign Out" button in the Account tab.
    5) Your Dropbox will then prompt you to re-enter your account information. 

     

    After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.

     

    So Dropbox is working again on my Macbook.

     

    Maybe this will help others that are running into a similar issue.