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Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey gelimujiao, sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi all,

 

If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

 

Thank you,

Sam 

  • CosmicPlumber's avatar
    CosmicPlumber
    Helpful | Level 5
    2 years ago

    Thank you for following up.
    I did that. Someone got back to me, and then went radio silent. So are you guys just checking if it’s a problem for you, or are you actually interested in helping us to get this resolved?

    • namnguyen0690's avatar
      namnguyen0690
      Explorer | Level 4
      2 years ago
      I have same situation with CosmicPlumber. I'm still waiting for the collection box as you told me. I even asked for how long it could take but no answer from you.
      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi there namnguyen0690  and CosmicPlumber , 
         
        Our team is aware of your support tickets, unfortunately we don’t have a resolution timeline for these requests, but we’re working on it. 
         
        We do appreciate your patience, 
        Sam 

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