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howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
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  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Luciano A.1! I’m sorry to hear the same issue persists. 

 

Did you also clear the Dropbox app’s cache before reinstalling/restarting your device? If not, can you please give that a try as well, and let me know how it goes?

 

For anyone else that has the issue, can you please try the same and keep me posted for any updates? 

 

Thanks!

GeertS's avatar
GeertS
Helpful | Level 6
2 years ago

Hello Nancy

I tried what you mentioned but also without result. Still the same problems… sorry…

  • GeertS's avatar
    GeertS
    Helpful | Level 6
    2 years ago

    Hello Dropbox-users

    This morning there was a new version 316.3 in the Appstore. Problem solved! Thanks to the Dropbox Community and to the Dropbox team for the solution.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi again everyone.

       

      For anyone that has this issue, I’d like to suggest opening a ticket with our support team, so that they may investigate this further. You can log a ticket with them via this link. 

       

      After you’ve done so, please post your ticket numbers here. If you have any trouble though opening a ticket, don’t hesitate to ping me, and I’ll further assist. 

       

      Thanks!

    • j6rms's avatar
      j6rms
      New member | Level 2
      2 years ago

      Yay! Updating the app resolved the issue. Thank you!

      • Luciano A.1's avatar
        Luciano A.1
        Helpful | Level 5
        2 years ago

        YES! The new update solved it.

  • yven's avatar
    yven
    Explorer | Level 4
    2 years ago
    Anyone that have Microsoft Defender installed?

    I have this thru my work and thinking that this could be a reason?
    • BarnsMC's avatar
      BarnsMC
      Explorer | Level 4
      2 years ago
      No - it fails on the Apple iOS - no MS Defenser installed…
      • AmineParis's avatar
        AmineParis
        Helpful | Level 5
        2 years ago
        For me now it’s ok it’s good !! I followed the steps they asked to do. I cleared the cache, I cleared the history, I logged out, I uninstalled the application, I logged out App Phone, I turned off the phone, I restarted the phone, I reconnected App Phone, downloaded Dropbox, logged in. The error message still appears, but the file saves correctly

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