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Forum Discussion
Can’t upload PDF it says there is an issue with the name.
Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!
Jay
Dropbox Staff
Dropbox StaffHi Joel Mursal, thanks for bringing this to our attention.
Are you connected to a stable WiFi network or cellular data when uploading?
What messages do you get on your phone during the attempted upload? Are you uploading directly from the Dropbox mobile app, or via another method into your account?
Any other info or screenshots would be helpful!
Hi
Yes. I’ve tried several wifi spots at home and at work- no connection problem. Directly from my mobile app, nothing works- saveing pdf from email app, photos upload in the dropbox app, videos etc. Also some occasions it doesnt allow to view files. Not sure how i can upload a screenshot, just tried upload pdf. Also tried scan in the app- everything works until pushing upload button- the upload starts but when reaches the end- says your upload failed. Review your file and try again. The files are normal pdf- no issue with that and work fine elsewhere
Yes. I’ve tried several wifi spots at home and at work- no connection problem. Directly from my mobile app, nothing works- saveing pdf from email app, photos upload in the dropbox app, videos etc. Also some occasions it doesnt allow to view files. Not sure how i can upload a screenshot, just tried upload pdf. Also tried scan in the app- everything works until pushing upload button- the upload starts but when reaches the end- says your upload failed. Review your file and try again. The files are normal pdf- no issue with that and work fine elsewhere
- Megan
Hi Joel Mursal, can you try to reply back to us, using your computer in regards to the screenshot?
Sometimes the camera-like icon might not be visible to you, if you're accessing our Community using your mobile.
However, if I were you I'd try to clear the app's cache too. Also, do you have enough available space both on your mobile, and Dropbox account?
- I have enough memory on phone and dropbox account. I have cleared the cache. Am i the only one haveing this trouble? I am not near computer these days
- I have the same problem exactly a few days ago.
