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howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
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  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey GeertS, sorry to hear you're having issues with this.

 

Can you please let us know the exact steps you take to upload your files and, if possible, send  us a screenshot of the exact error you've been getting?

 

Thanks so much!

GeertS's avatar
GeertS
Helpful | Level 6
2 years ago

Hello Walter 

Thank you for your response.  See 2 screenshots of the message I get. How do I upload? For example I get a pdf file in an email: i open the pdf-file. Then I choose the icon “with square and arrow”. Then I choose “save to dropbox” and I choose the correct folder in Dropbox. Then “save”. I useDropbox for many years and I never had that problem. I use de Dutch version (Belgium). Thank you Walter

here

  • Luciano A.1's avatar
    Luciano A.1
    Helpful | Level 5
    2 years ago

    That's apparently happening with any type of file on iOS. I'm from Brazil, and it's been already 3 or 4 days without being able to uplad a single file, of any kind, on my iPhone. And we can't find proper help anywhere or either report it besides here.

    EDIT: Oh, and I've already tried deleting and re-installing the app.

    • AmineParis's avatar
      AmineParis
      Helpful | Level 5
      2 years ago
      There is a new version of the iPhone that has just been released. I will download it try again (16.3.1)
    • j6rms's avatar
      j6rms
      New member | Level 2
      2 years ago

      The functions under the create button are all broken. Tried to scan a document. No matter where I save it or what I use as the file name, upload always fails.

       

      Create button menu

      Choosing the folder to saveTrying to save the scanned document

      • Luciano A.1's avatar
        Luciano A.1
        Helpful | Level 5
        2 years ago

        Like someone wrote before, this is a huge problem, since it makes an undispensable feature of Dropbox on iPhone useless.

        This is maybe the third topic on this matter.

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