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Forum Discussion

howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
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  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

Joel Mursal's avatar
Joel Mursal
Explorer | Level 4
2 years ago

For 2 days i am not able to upload photos from iphone (up to date soft) to dropbox (pro account). Also no pdf, word or other formats are not possible to upload.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Joel Mursal, thanks for bringing this to our attention.

     

    Are you connected to a stable WiFi network or cellular data when uploading?

     

    What messages do you get on your phone during the attempted upload? Are you uploading directly from the Dropbox mobile app, or via another method into your account?

     

    Any other info or screenshots would be helpful!

    • Joel Mursal's avatar
      Joel Mursal
      Explorer | Level 4
      2 years ago
      Hi

      Yes. I’ve tried several wifi spots at home and at work- no connection problem. Directly from my mobile app, nothing works- saveing pdf from email app, photos upload in the dropbox app, videos etc. Also some occasions it doesnt allow to view files. Not sure how i can upload a screenshot, just tried upload pdf. Also tried scan in the app- everything works until pushing upload button- the upload starts but when reaches the end- says your upload failed. Review your file and try again. The files are normal pdf- no issue with that and work fine elsewhere
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Joel Mursal, can you try to reply back to us, using your computer in regards to the screenshot?

         

        Sometimes the camera-like icon might not be visible to you, if you're accessing our Community using your mobile.

         

        However, if I were you I'd try to clear the app's cache too. Also, do you have enough available space both on your mobile, and Dropbox account?

  • Luciano A.1's avatar
    Luciano A.1
    Helpful | Level 5
    2 years ago

    Hey Joel, how are you? We're discussing this at another topic, help us there. Thanks

    • Joel Mursal's avatar
      Joel Mursal
      Explorer | Level 4
      2 years ago
      Where?

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