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howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
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  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi howlman & Snsn, thanks for posting here! 

 

Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow?

 

Also, could you send me a screenshot of the error you receive, in order for me to have visual too?

 

Thanks a bunch!

AmineParis's avatar
AmineParis
Helpful | Level 5
2 years ago
Bonjour,

I have the same problem, I'm new to the forum. I took screenshots, how can I send them to you ?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi AmineParis, welcome to our Community! 

     

    You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

    • AmineParis's avatar
      AmineParis
      Helpful | Level 5
      2 years ago

       

       

       

       

      And now it’s good ?

      • howlman's avatar
        howlman
        Helpful | Level 5
        2 years ago

        Mine behaves exactly like AmineParis describes. I’m trying to save a pdf-attachment from the iPhone mail app. Error message is the same as previously posted, as are the error messages inside the Dropbox app, once it is opened. 

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