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Forum Discussion

Tingle Cowboy's avatar
Tingle Cowboy
Explorer | Level 4
11 months ago

Camera uploads only works once and then if the file is deleted, it won't work.

I have the following problem: As soon as I have automatically uploaded pictures with the iPhone app and then deleted them again, these pictures are no longer uploaded again. Not even if I select "all photos" in the camera upload.

I suspect that Dropbox stores somewhere which files have already been uploaded... or at least the date of the last uploaded image. All pictures with a date before that are ignored. I think this method is to prevent images from being saved twice.

Would it be possible to change this? It would be a shame to have to use a different provider, but this way the photo upload is too insecure for me.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Tingle Cowboy wrote:

    As soon as I have automatically uploaded pictures ... these pictures are no longer uploaded again. ... Would it be possible to change this?


    The automatic Camera Uploads feature will only upload a photo or video once. The only way to have it re-upload the same files again is to have Dropbox Support reset the Camera Uploads feature on your account.

    • Tingle Cowboy's avatar
      Tingle Cowboy
      Explorer | Level 4

      Thank you very much for your quick reply!
      It's a shame that this is so complicated. It's not only a lot of work for me, but also for the support. The file size and checksum should actually be enough to determine whether the file is already on the server. Many negative reviews in the App Store have apparently been mentioning the unreliable automatic upload function for a long time.

  • Rogaa's avatar
    Rogaa
    Helpful | Level 5

    Hi there, 

     

    What you can actually do is once you have enabled your Camera Uploads to "On", and when all the photos are uploaded to your Dropbox Online account, the photos are stored in a Default folder called "Camera Uploads". You can transfer them in a separate folder once the photos are all uploaded :https://help.dropbox.com/organize/move . Then your files are safe and secure on your online account already. Then you can delete the files on your cellphone. In cases where you are having some issues with the automatic camera uploads feature not working, you can refer on this link for the troubleshooting guides: https://help.dropbox.com/create-upload/camera-uploads-fix

     

    Hope this helps. 

     

    Thanks

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