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FP15's avatar
FP15
Explorer | Level 4
2 years ago

Camera Uploads not uploading all photos on iOS

I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has se...
Camera uploads
iOS
Mobile
Sync
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, FP15, welcome to our Community! 

 

You mentioned that the files that aren't uploaded, are files that people send you using a message. Can you tell me more about this?

 

How do you receive these messages, and do you save the content to your camera roll? Can you also let me know the version of the Dropbox app that you have installed on the device?

 

Let me know more! 

FP15's avatar
FP15
Explorer | Level 4
2 years ago

Hi Megan. I receive the messages via iMessage on my iPhone and I save them to my camera roll. I have Dropbox App version 252.2.4 installed on my iPhone.

Let me know if you need any other information. Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi FP15, thank you for clarifying! 

     

    It seems you're using an older version of Dropbox on your iPhone. The latest would be 328.2.2. As a first step, is it possible that you update the app, and let me know if you notice any difference? 

    • FP15's avatar
      FP15
      Explorer | Level 4
      2 years ago
      Thanks Megan, I’ll do that and let you know how I go 👍🏼

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