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35567ggg's avatar
35567ggg
Explorer | Level 3
2 years ago

Camera Uploads from USB drive not working

I have Autoplay set up to import new photos from USB drives, and this has worked for years on my old USB stick. I've started using a new one, but it refuses to upload any of the photos to my Camera U...
Camera uploads
desktop
Dropbox Basic
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey 35567ggg, thanks for the ping here.

 

What's the current sync status of the app, when you hover over the Dropbox icon in your system tray?

35567ggg's avatar
35567ggg
Explorer | Level 3
11 months ago

Up To Date - it still syncs photos perfectly fine from my phone camera and the app on there, it's just USB connections which don't seem to sync

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi again, 35567ggg. What I can suggest next is to reinstall the Dropbox app on your computer and try again. 

     

    Before you do this, please make sure that you’re not currently on a free Basic account with more than 3 devices linked to it.

  • 35567ggg's avatar
    35567ggg
    Explorer | Level 3
    11 months ago

    Hi Nancy - still no luck after reinstalling, even after manually opening Autoplay again and choosing to backup. I definitely only have two devices active at the moment

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey 35567ggg, if you haven't already, can you also restart your computer and let me know if that helps at all?

  • 35567ggg's avatar
    35567ggg
    Explorer | Level 3
    11 months ago

    Hi Hannah - I've done that a few times as well since reinstalling, no effect yet

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi 35567ggg, just for clarification, when you get the option to import pictures and videos, when you click, there is literally no other prompt or message from the Dropbox desktop application?

  • 35567ggg's avatar
    35567ggg
    Explorer | Level 3
    10 months ago

    Hi Jay - nothing when I plug in my USB sticks, although I've now seen an Import popup appear when I plug in an SD card via a USB-C reader. I don't see this appear when I plug in either of my USB 2.0 flash drives, though

     

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