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slove12's avatar
slove12
New member | Level 2
2 years ago

Camera upload not working - pixel 6 update 14

Since updating to Android 14 on pixel 6 our camera uploads are not syncing automatically.  We can upload manually.  Setting in phone says that dropbox has permission to upload from the camera app.  S...
Camera uploads
Mobile
Sync
upload
  • James S.5's avatar
    James S.5
    2 years ago

    1. In Android Settings, go to Apps. Select Dropbox. 

    2. Click "Force Stop".

    3. Click "Permissions". 

    4. Click on "Photos and Videos". 

    5. Select "Don't Allow". 

    6. Restart Dropbox. Open Dropbox Settings.

    7. Click on Camera Uploads. 

    8. Dropbox will ask you for permission again. Select "Allow All". 

    9. Done. It's fixed.

    This is a known bug with Dropbox after one upgrades to Android 14.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi all, thanks for reporting this!

 

Also, thank you for sharing these steps James S.5! 

 

Hey DropFactor, have you tried the steps, James provided above? And if so, what was the result? 

 

Keep me posted!

DropFactor's avatar
DropFactor
Explorer | Level 3
2 years ago

This fixed my problem.

Does anybody know if this is permanent or if I reboot my phone do I have to do this again?

Also, as another poster indicated, the filenames uploaded have changed to "PXL....." rather than the old date-based names "2023-10-28...".

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