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Forum Discussion

gigaday's avatar
gigaday
Helpful | Level 6
2 years ago

automation stopped working two days ago

Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.

 

  • I am happy to report that the problem I was having with Automation has now been resolved and seems to be working correctly, thank you - Tony

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi gigaday, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

    • gigaday's avatar
      gigaday
      Helpful | Level 6

      Jay, thanks for your response. I checked whether it was browser related on 6th Feb - it doesn't seem to be. - Tony

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi gigaday, can I send you an email in order for us to have a closer look into this? 

  • gigaday's avatar
    gigaday
    Helpful | Level 6

    It doesn't work with Microsoft Edge or Google Chrome either. - Tony

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Could you try disabling it and then re-enabling the automation?

      • gigaday's avatar
        gigaday
        Helpful | Level 6

        I did that already. Thanks for the heads-up. - Tony

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