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Forum Discussion

gigaday's avatar
gigaday
Helpful | Level 6
2 years ago

automation stopped working two days ago

Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.

 

Dropbox Basic
Sync
upload
Web
  • gigaday's avatar
    gigaday
    2 years ago

    I am happy to report that the problem I was having with Automation has now been resolved and seems to be working correctly, thank you - Tony

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gigaday, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

    • gigaday's avatar
      gigaday
      Helpful | Level 6
      2 years ago

      Jay, thanks for your response. I checked whether it was browser related on 6th Feb - it doesn't seem to be. - Tony

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi gigaday, can I send you an email in order for us to have a closer look into this? 

  • gigaday's avatar
    gigaday
    Helpful | Level 6
    2 years ago

    It doesn't work with Microsoft Edge or Google Chrome either. - Tony

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try disabling it and then re-enabling the automation?

      • gigaday's avatar
        gigaday
        Helpful | Level 6
        2 years ago

        I did that already. Thanks for the heads-up. - Tony

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