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Forum Discussion

marketing22's avatar
marketing22
New member | Level 2
2 years ago

All Shareable Links are Disabled

Hey Dropbox,

 

All of our links that we share to be edited is currently disabled. How can we resolve this?

    • marketing22's avatar
      marketing22
      New member | Level 2

      This link to the article does not apply in our case. We have unlimited everything. Can we please speak with a representative?

  • nikkiristoski's avatar
    nikkiristoski
    New member | Level 2

    Hi there, I created a file to share photos. I emailed the link via outlook. While link has been working all day, everyone now sees this message? I do use a FREE account. If i upgrade my plan, will this help? Its only a one off share, I dont use dropbox often.

     

    Link temporarily disabled This can happen when the link has been shared or downloaded too many times in a day.Check back later and we’ll open access to more people.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi there nikkiristoski, sorry to hear about this.

       

      It sounds like your shared links may have been banned. How long have you been having this issue?


      Did you get an email from Dropbox informing you about this perhaps?

       

      Keep us posted!

      • nikkiristoski's avatar
        nikkiristoski
        New member | Level 2
        Yes I only just emailed the link out and it was disabled. I was able the reinstate it first time but obviously people are opening they email and link and it banned me again almost immediately. I opted to then pay and upgrade my account. It still did not work.
        Jacob - from support over and over belittled me and couldn’t explain what I needed to do. I even provided him the email that said upgrade TODAY to increase.
        He said unless I paid now for the professional pan, he could not help me with any answers.
        When I also opted to upgrade, it was offered as a 30 day trail. No option to decline the free trial. Jacob also went on to say I didn’t pay anything and therefore not eligible for his help.

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