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marketing22's avatar
marketing22
New member | Level 2
2 years ago

All Shareable Links are Disabled

Hey Dropbox,   All of our links that we share to be edited is currently disabled. How can we resolve this?
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there nikkiristoski, sorry to hear about this.

 

It sounds like your shared links may have been banned. How long have you been having this issue?


Did you get an email from Dropbox informing you about this perhaps?

 

Keep us posted!

nikkiristoski's avatar
nikkiristoski
New member | Level 2
2 years ago
Yes I only just emailed the link out and it was disabled. I was able the reinstate it first time but obviously people are opening they email and link and it banned me again almost immediately. I opted to then pay and upgrade my account. It still did not work.
Jacob - from support over and over belittled me and couldn’t explain what I needed to do. I even provided him the email that said upgrade TODAY to increase.
He said unless I paid now for the professional pan, he could not help me with any answers.
When I also opted to upgrade, it was offered as a 30 day trail. No option to decline the free trial. Jacob also went on to say I didn’t pay anything and therefore not eligible for his help.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi nikkiristoski, do you happen to have a ticket number reference, so that I can locate it on our end?

    • nikkiristoski's avatar
      nikkiristoski
      New member | Level 2
      2 years ago
      Ticket #22693693
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thank you so much nikkiristoski! 

         

        No worries, I just sent you a new email. Can you reply back to me, and we'll take it from there. Thanks! 

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