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knorthofwest's avatar
knorthofwest
Helpful | Level 5
6 years ago

34 files stuck syncing for days

Hi there,

I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account.

I have never had any issues like this with dropbox before, but all of the sudden I have 34 files that are stuck syncing. At least one of them has been stuck syncing for over a week. I have tried quitting the app and restarting. I have tried deleting and reinstalling the app. I just can not figure out what is the problem.

One thing to note is when I right click on the files that won't sync it says "that file is supported but someting went wrong."

I have attached a photo of what I'm talking about.

Any help would be appreciated as this is driving me crazy! This is a my work account, and often I am sharing files with multiple people, and I have lost that ability.

Best,

Krista

Desktop
Sync
  • knorthofwest's avatar
    knorthofwest
    6 years ago

    Hi Lusil ,

     

    Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

    So strange!

    Thanks again,

    Krista

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there knorthofwest, I'd be more than happy to help look into this with you. 

    As a first step, could you please confirm for me the following:

    Let me know of any updates!

    • knorthofwest's avatar
      knorthofwest
      Helpful | Level 5
      6 years ago

      Hi Lusil ,

       

      Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

      So strange!

      Thanks again,

      Krista

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Awesome work, knorthofwest! :grin: Glad to hear that. 

        If you have any other questions in the future, don't hesitate to give us a shout. 

        Have a lovely weekend ahead! 

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