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Forum Discussion
34 files stuck syncing for days
Hi there,
I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account.
I have never had any issues like this with dropbox before, but all of th...
Hi Lusil ,
Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.
So strange!
Thanks again,
Krista
Lusil
Dropbox Staff
Dropbox StaffHi there knorthofwest, I'd be more than happy to help look into this with you.
As a first step, could you please confirm for me the following:
- Are you running the latest stable version of the desktop app (84.4.170)? You can check this by hovering over your Dropbox icon on your system tray or menu bar.
- Have you tried closing any third party apps like a security app, and temporarily disabling your antivirus?
- Could you also ensure that you've configured your firewall to work with Dropbox?
Let me know of any updates!
Hi Lusil ,
Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.
So strange!
Thanks again,
Krista
- Lusil
Awesome work, knorthofwest! :grin: Glad to hear that.
If you have any other questions in the future, don't hesitate to give us a shout.
Have a lovely weekend ahead!
Maybe here there is the same problem. But ... where is such a file? The bad_file_check doesn't work (known issue)
- Lusil
Hey JoergEss, thanks for checking in with us.
You should be able to find files that contain incompatible characters found in this list.
However, could you please elaborate a bit on what the issue is? Are you having trouble syncing? Are you not seeing files in your Dropbox folder?
Any additional info would be very helpful. Thanks!
Can I ask you how you found the illegal character? I am stuck at syncing 5 files and I know one of those must have the same issue you had. Is there a way to look up the files that are stuck so I can rename them?
- Lusil
Hey mymgraphics, thanks for nudging us here!
For now, you can manually check for any incompatible characters your files may contain by navigating to a path, pressing Ctrl + F (Windows) or Command + F (Mac), and entering one of the characters from this list.
I understand that this may not be the ideal reply you were looking for, but I do hope it helps to some extent.
Let me know if you have any other questions or if there's anything else I can do to help. Thanks! :grin:
