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Forum Discussion

knorthofwest's avatar
knorthofwest
Helpful | Level 5
6 years ago

34 files stuck syncing for days

Hi there, I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account. I have never had any issues like this with dropbox before, but all of th...
Desktop
Sync
  • knorthofwest's avatar
    knorthofwest
    6 years ago

    Hi Lusil ,

     

    Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

    So strange!

    Thanks again,

    Krista

knorthofwest's avatar
knorthofwest
Helpful | Level 5

Hi Lusil ,

 

Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

So strange!

Thanks again,

Krista

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Awesome work, knorthofwest! :grin: Glad to hear that. 

If you have any other questions in the future, don't hesitate to give us a shout. 

Have a lovely weekend ahead! 

  • JoergEss's avatar
    JoergEss
    Collaborator | Level 8
    6 years ago

    Maybe here there is the same problem. But ... where is such a file? The bad_file_check doesn't work (known issue)

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey JoergEss, thanks for checking in with us. 

      You should be able to find files that contain incompatible characters found in this list. 

      However, could you please elaborate a bit on what the issue is? Are you having trouble syncing? Are you not seeing files in your Dropbox folder?

      Any additional info would be very helpful. Thanks!

      • JoergEss's avatar
        JoergEss
        Collaborator | Level 8
        6 years ago

        I've got an open ticket since a long time and nothing helps. The support is slow and i'm loosing time day by day.

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