We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Biska's avatar
Biska
New member | Level 2
2 years ago

Virus on my pics

Dear I have a problem with my account, something was happened and I can not see my pics anymore, on every picture is exension xmivuvbd and picture is unopenable. What can I do?
File access
Restore
  • Jay's avatar
    Jay
    2 years ago

    Hi Biska, thanks for bringing this to our attention.

     

    It sounds like your files have been affected by ransomware on your computer.

     

    You can follow these steps to recover your previous version of the files.

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Biska, thanks for bringing this to our attention.

 

It sounds like your files have been affected by ransomware on your computer.

 

You can follow these steps to recover your previous version of the files.

 

Keep me updated with any progress!

  • Biska's avatar
    Biska
    New member | Level 2
    2 years ago

    Hi, I`ll try when i came home

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!