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Leslie M.1's avatar
Leslie M.1
New member | Level 2
10 years ago

Videos are not playing on the Dropbox site

I have a few videos on my dropbox and now they won't play. They just show that wheel that seems to imply something is "loading," but the videos never play in the end. Is this an issue with my compute...
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wildpig's avatar
wildpig
New member | Level 2

what is the approprate app??????

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey wildpig, 

 

It really depends on the extension. Most videos are viewable on a phone, though to better determine which application opens them, you'll have to look if it's an ".mp4, .avi etc." file. 

 

(eg. Ella's Wedding.mp4")

 

To further look into that with you, could you let me know some more details on what you're experiencing when trying to view your videos on your phone? 

 

Looking forward to hearing back from you! 

  • wildpig's avatar
    wildpig
    New member | Level 2
    8 years ago

    thanks so much Jane, i down loaded AC3 player, that seems to fix problem

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Perfect wildpig, glad to hear you got this sorted, all should be fine from now on! :white_check_mark: :relieved:

       

      Thanks for letting me know here, hope you have a great rest of the day ahead! :coffee: 

      • NWTS's avatar
        NWTS
        New member | Level 2
        8 years ago

        I have just tried to play some high speed video on my PC.  Its an mp4 file and has alwayd played perfectly over the last 12 months. I have not changed browser which is Google.

         

        Now when I go to the file it says "This file cant't be previewed"  with the download button.  I dont want to download, I simply want to review the high speed video on line.

         

        What do I need to do?

         

         

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