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Ray Brown's avatar
Ray Brown
New member | Level 2
28 days ago

Unable to save a file after editing it on my Mac

Hi There

I'm getting a problem in Macbook Finder. I open a file and after I amend it, I am unable to save it. I get the following screen. It tells 'me' I can 'Read & Write" but also tells 'me' that 'you can only read.' Working with the same files online seems to work fine. Hope someone can help

 

 

Desktop
Edit
Error Messages
Mac
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    27 days ago

    Hey there Ray Brown - sorry to hear you're having issues with this.

     

    The screenshot you sent us is from a folder, not a file. Could you send us a screenshot of the exact error you're getting when doing this so that we can have a visual too?

     

    Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? 

     

    Any additional information is more than welcome! 

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