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dbharmonia's avatar
dbharmonia
New member | Level 2
2 years ago

Unable to permanently delete files, says I have to do it from the admin console.

I am trying to permanently folders from our business account however whenever i try to do so it says it can only be done from the admins console. When i go to the admin console i see no direct option...
Delete
dropbox business
  • Megan's avatar
    Megan
    2 years ago

    Hi dbharmonia, welcome to our Community! 

     

    Let's try something, and see if you can permanently delete your folder that way. First of all, are you referring to Team folders? 

     

    I'm assuming that you are, since you're redirected to the Admin Console. If you access the admin console, then the Content tab, you should be able to select and delete your folder from there.

     

    Once the folder is deleted, please click "show deleted files" on the right side of the page. From there, you should be able to permanently delete the folder. Can you give this one a go?

     

    Keep me posted on the results!

dbharmonia's avatar
dbharmonia
New member | Level 2
2 years ago

Update: Resolved 

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