You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

test010's avatar
test010
Helpful | Level 5
10 months ago

Admin console - Settings Tab Unavailability

I'm unable to access Settings page from the Admin Console. It says "Oh hello. Sorry for this little hiccup."
PS: I tried all possible options like cache, cookie clear and tried three different browsers.

 

  • Hi Walter,

        Issue resolved today. Btw I didn't make any other change. This ticket can be closed.

     

    Thank you.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi test010, and thanks for posting this on our Community!

     

    Just to clarify, did you check all the other tabs of your Admin Console and there’s no issue there? 

     

    Can you also test this via an incognito window on your current browser, and let me know what happens? 

     

    Ping me, when you’re ready.

    • test010's avatar
      test010
      Helpful | Level 5

       Hi Nancy,

         * Only Settings page has this issue.
         * I tried with all browsers and also using incognito mode.

         * My friend also faced the same issue. He uses a different account btw.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey test010  - sorry to jump in, but could you clarify the browser you're using and its version as well? 

         

        If you've ensured it's the latest version of one of our supported browsers, could you try another network and let us know if you get the same results? 

         

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!