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jimdolphinrecht's avatar
jimdolphinrecht
Explorer | Level 3
7 years ago

Unable to Allow Dropbox in Preferences

OS: Mac OSX High Sierra (10.13.4) I just now upgraded from Dropbox Plus to Dropbox Professional. Then I clicked "Enable Smart Sync." Then I clicked "Open Preferences." Then in Preferences pan...
Desktop
Dropbox Plus
Dropbox Pro
Organize
sort
Sync
  • Walter's avatar
    Walter
    7 years ago

    Hey there jimdolphinrecht - thanks for using Smart Sync!

    Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew. 

    Last but not least, please take a look at this thread where some users have reported inability to activate Smart Sync. You can also find this in our "Know Issues" section. 

    Let me know what you find and we'll take it from there Jim. Thank you!

jimdolphinrecht's avatar
jimdolphinrecht
Explorer | Level 3

Thank you. Restarting appears to have fixed it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Glad to hear that Jim ( jimdolphinrecht). If you ever have any other Dropbox questions, you know where to post them :wink:

Cheers!

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