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Forum Discussion
Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
Nancy
Dropbox Staff
Dropbox StaffSorry for jumping in, Grover. I had a look into our system, and was able to locate your support ticket.
I’ve left an internal note to our team, so that they may check your reply as soon as possible.
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,
Grover.
Thank you!
Wonderful news! Thanks for all the help from everyone.
Unfortunately, today I discovered that the Dropbox audio transcription functionality is still not reliable , despite the efforts of the engineering team. Although it is not so seriously malfunctioning as last week anymore, it still is too buggy.
There are small segments in many of my newly made (today) transcriptions that are not fully transcribed by Dropbox AI transcription service. I am missing parts of the text, so I again am forced to listen to the audio snippets and simply can not rely on Dropbox’s transcription service to perform well.
My business is depended on complete transcriptions (because I need to share those text transcriptions with colleagues, who can’t listen back to the individual audio segments related to the transcription, because they don’t have a paid Dropbox subscription).It’s not a big problem if the transcription is not 100% accurate (in other words: when Dropbox understands a spoken word wrong) , but when many text sentences are simply missing , then there’s a big problem. It needs to be complete. Otherwise the transcription is not a proper representation of my audio files.
I am very frustrated that I can still not deliver the 12 transcriptions that I need to deliver to my colleague this week, because Dropbox is still not functioning as it should.
It is costing me lots of time, energy and frustration, also because all this is happing exactly at a point in time where I need to prepare workshops that are based on the contents of my audio recordings.Question: until Dropbox get’s this fixed: can someone from the support team or enduser community, point me towards an alternative AI multi-language transcription service?
Thank you.
This error appears to be happening again with all Dropbox video files I'm trying to have be transcribed (English). I'll either get a failure to load transcript error or an error that the transcription failed to generate.
- Hannah
Hey Colin Krueger, do you see the same error when trying from a different browser or a private browsing window as well?
- Yup, unfortunately. I've tried: New browser, new window, incognito tab, different browser, clear cache.
- Megan
Hey Colin Krueger, just checking in with you to ask if you're still going through the same problem.
If so, can I send you an email in order for us to have a closer look into this?
