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Forum Discussion
Transcript missing whole sentences for recent audio files
I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not included in the transcript. Is this happening to anyone else and can it be fixed?
This has been happening to me as well! For both MP3 and M4A format files. It worked perfectly in early July, but since picking back up recently the transcripts have dropped 30-60 seconds of audio at a time. I've even tried copying and reuploading audio files, and that has resulted in different chunks of audio not making it into the transcript.
- Jay
Dropbox Staff
Hi dorothylaurenc, thanks for bringing this to our attention.
What format are these audio files when the transcription isn't working fully?
Is this for all new files you've added on the account recently?
This will help me to assist further!
Hi Jay -- Mp3 and Mp4 files. Same files I've been using all along. One day the transcript function just stopped working. Then another day it worked and I thought it was fixed . and then it stopped working again. When it says loading transcript it takes much longer than usual and then gives an error message. Clearly im not the only one. Can you please find a way to provide transcription ? This has cost me hours of productivity.
- Jay
Thanks for the update, our team are aware of this behavior and are investigating it further.
In the past couple of weeks the transcripts that I get from Dropbox for audio files are missing chunks of content. Any idea why this is happening all of the sudden? In the past, the transcripts were complete and quite accurate. This glitch is not dependent on the speaker.
Same thing is happening to my files as well in the past few weeks.
- I’m having exactly the same issue, transcript was working fine until a few weeks ago, now losing large chunks of text. Have tried multiple browsers. MP3 files recorded on exactly the same device I’ve been using for the past year. Very frustrating as this was an excellent feature in Dropbox, please fix, thank you 🙏
- DBX_Pedro
Community Manager
Hi everybody,
Could you please provide access to one of the files you're experiencing issues with?
Our internal team has requested it to help move the investigation forward.
We apologise for the delay in resolving this.
