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Forum Discussion

dorothylaurenc's avatar
dorothylaurenc
New member | Level 2
5 months ago

Transcript missing whole sentences for recent audio files

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
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MarkK812's avatar
MarkK812
New member | Level 2
3 months ago
I’m having exactly the same issue, transcript was working fine until a few weeks ago, now losing large chunks of text. Have tried multiple browsers. MP3 files recorded on exactly the same device I’ve been using for the past year. Very frustrating as this was an excellent feature in Dropbox, please fix, thank you 🙏
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi MarkK812,

     

    Thanks for reaching out. We appreciate that this can be a frustrating situation. 

     

    We've passed the information to an internal team; however, we have no current deadline for the  resolution. 

     

    We thank you for your patience in this matter. 

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi everybody,

       

      Could you please provide access to one of the files you're experiencing issues with?

       

      Our internal team has requested it to help move the investigation forward.

       

      We apologise for the delay in resolving this.

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