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dorothylaurenc's avatar
dorothylaurenc
New member | Level 2
4 months ago

Transcript missing whole sentences for recent audio files

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
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dorothylaurenc's avatar
dorothylaurenc
New member | Level 2

Hi Jay -- Mp3 and Mp4 files. Same files I've been using all along. One day the transcript function just stopped working. Then another day it worked and I thought it was fixed . and then it stopped working again. When it says loading transcript it takes much longer than usual and then gives an error message. Clearly im not the only one. Can you please find a way to provide transcription ? This has cost me hours of productivity. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the update, our team are aware of this behavior and are investigating it further.

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