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Forum Discussion
dorothylaurenc
5 months agoNew member | Level 2
Transcript missing whole sentences for recent audio files
I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
xfields
Explorer | Level 4
This has been happening to me as well! For both MP3 and M4A format files. It worked perfectly in early July, but since picking back up recently the transcripts have dropped 30-60 seconds of audio at a time. I've even tried copying and reuploading audio files, and that has resulted in different chunks of audio not making it into the transcript.
Hannah
4 months agoDropbox Staff
- xfields4 months agoExplorer | Level 4
I've tried it in both Firefox and Google Chrome and had similar issues.
- Hannah4 months agoDropbox Staff
Hmm, does turning the closed captions off and then turning them on again, help at all?
- Hannah4 months agoDropbox Staff
- zizo24 months agoNew member | Level 2
same issue for me. both for audio and video files. large chunks of transcripts is missing to every file i add. what is the solution.
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