You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dorothylaurenc's avatar
dorothylaurenc
New member | Level 2
5 months ago

Transcript missing whole sentences for recent audio files

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
Edit
Organize
Web
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi MarkK812,

 

Thanks for reaching out. We appreciate that this can be a frustrating situation. 

 

We've passed the information to an internal team; however, we have no current deadline for the  resolution. 

 

We thank you for your patience in this matter. 

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi everybody,

 

Could you please provide access to one of the files you're experiencing issues with?

 

Our internal team has requested it to help move the investigation forward.

 

We apologise for the delay in resolving this.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!