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Forum Discussion
Teams administrator unable to modify name or delete parent folder on desktop
As a Teams administrator I am now unable to modify or delete a parent folder on a local machine. I have contacted support and have this response:
"Please note, that the issue you have been expe...
Hannah
Dropbox Staff
Dropbox StaffHey Yelned, welcome to our Community.
Indeed, with the new Dropbox Business structure, changes to the top-level folders will need to be made using the Dropbox website. This includes creating, deleting, editing and renaming your top-level folders.
We do appreciate your feedback on this and I will make sure to pass your comments along to the appropriate people.
Apologies for any inconvenience and if you have any other questions, let us know.
Hi Hannah. A week ago, while I could not rename or delete a primary folder on my PC I could at least add a new primary folder. Now I cannot. Is that another new feature or a glitch?
- Megan
Hey Yelned, let me jump in here too!
Is that happening on one of your team folders, or personal ones?
Does this happen only when you use the desktop app, or the website too? Feel free to also let me know if you get any specific errors.
Only Teams folders on windows desktop app. Online is fine. Same occurs to another team member with admin rights on a Mac.
Personal dropbox folders are fine.
Edit. It has reverted back. I can now add a folder. However, the next comment (above) is still relevant.
Let me add to this...I am now unable to open most of the documents in my dropbox folders on the Desktop. That is both teams and private. I keep getting 'Error [Operating system]: the file cannot be accessed by the sytem'
Some files are available but most are not. Oridinarily, they would download when I open the folder but not anymore. I can open them online. I cant see an option to make available offline in the right click context. The only option I have is 'Send a copy (Business).
- Nancy
Sorry for jumping in, Yelned. What’s the syncing status and app version of your Dropbox app?
Other than that, I’d like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.
