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Forum Discussion
We lost our all files in Dropbox because we can't pay the bill!
Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!
It's show error (500) to us and last night it date line we ...
Rich
Super User II
Super User II
TW33 wrote:
when we click contact support it force me to log-in and when I log-in I can't contact them.
Click the link that I provided above, and make sure you're NOT signed in.
Now I register new plan and can chat with Admin 1st time only and they left the chat immediately and can't help us to solve problem and we try to click chat to staff again it just show the email box. Can't talk to them.
and then we upgrade the plan now but we still can't get to the file and still can't get to the admin. Or can you tell me where I can contact them? which menu? I can't find.
and I already to call them on the phone number but it all auto reply message. can't talk to any human.
Now we update to use this plan as belows. but we still can't access the file and can't contact any human staff
Please help me 😭
- Megan
Dropbox Staff
Hey TW33, welcome to our Community!
Let me sum things up, to make sure we're on the same page here.
It sounds like you were part of a Team plan, however it wasn't renewed therefore downgraded, switched over to a locked state and after that it has gotten deleted, is this correct?
I'm not entirely sure I understood the latest updates that you shared about chatting with your Admin. Did you try a new Business trial on your end?
Were you a member, or an admin on the previous Team?
Keep me posted!
I'm 1 of the Admin. I can't renewed therefore downgraded because dropbox payment error again and agian! and last night I got this email (Everyone in my team got same email too)
and now we can't see that folder in dropbox so we don't know that it already delete or something.
can you check for us. another admin of my team account is [removed]
[personal information removed per the Community's Guidelines]
- Nancy
@TW33, did your team account have any other admins? Did they also check their Dropbox accounts and none of them can locate this folder?
Have you all checked the following pages?
2. Events
3. Shared tab
Finally, do you have the desktop app installed on your computer(s)?
