You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ms Fontaine 's avatar
Ms Fontaine
New member | Level 2
5 months ago

Random .js files waiting to sync. How can I delete them?

How do I delete (mostly js files) stuck on waiting to sync?   I took a screenshot of a web page, went to print it, then dropbox popped up trying to sync about 30 random websites/pages and some ...
Delete
Desktop
dropbox business
Sync
  • Ms Fontaine 's avatar
    Ms Fontaine
    5 months ago

    No need, another refresh and they've disappeared! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Ms Fontaine  - thanks for using Dropbox and welcome to the Community!

 

Have you tried rebooting your computer since you first noticed this?

 

If you did and this persists, please send us a screenshot so that we can have a visual too.

 

Thanks! 

Ms Fontaine 's avatar
Ms Fontaine
New member | Level 2
5 months ago

Still there after restart...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Ms Fontaine , if you open your local Dropbox folder, do you see any of these files there? What happens if you try to delete them, or drag them out of the Dropbox folder to a different location of your device?

    • Ms Fontaine 's avatar
      Ms Fontaine
      New member | Level 2
      5 months ago

      I am unable to select/drag or right-click these pending items. Nothing appears to be in my local folder. Any reason why I can't move them to the bin?

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the clarification Ms Fontaine  

         

        Could you please try logging out of your account through the app's preferences and then back in?

         

        Let us know how it goes!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!