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anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Just wanted to let everyone know that we appreciate your feedback here and know that it's been passed along to the team.

 

Regarding your particular case 2rerik, can we send you an email, so we can investigate further?

2rerik's avatar
2rerik
Explorer | Level 4
9 months ago

Can you be a little more specific with which team you are talking about?
Please do send me an email so we can investigate further.. I believe theres alleredy a ticket open (#23424042) but still waiting for a solution.

  • 2rerik's avatar
    2rerik
    Explorer | Level 4
    8 months ago

    Great that the matter is looked at by a specialist! But how are you gonna defend that this can happen with an account? How can a user feel confident in using your service when the account simply disappears overnight? It's madness..

    Waiting anxiously to get a solution from your specialist.........

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the ticket number, 2rerik! I was able to locate it in our system and I can see one of our specialists is already working on your case. I’ve also left them an internal note, so they should get back to you as soon as possible.

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