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Forum Discussion
Tags disappearing from files
Hi all,
I have spent a bunch of time today adding tags to my photos and moving them out of specially named folders into generic folders e.g. In Dropbox Files > 2011 Photos > 2011 Snow I have added the tag #snow to all the files in the 2011 Snow folder, then moved them all to 2011 Photos (then deleted "2011 Snow").
While when I search for #snow the photos come up (and I can see it when I open the file and click to view info), the tags aren't displaying in the photo preview info like they were before I moved them.
i.e I used to be able to click down the photos in "2011 Snow" and see the different tags in the RHS info pane, listed under the "Add a Tag" box. Now for all the moved files there is nothing showing there and I have to go into the photo itself.
Is this a bug? Is there something you or I can do to resolve this? Thanks in advance for any help, I'm panicking that I've wasted a whole lot of time doing this 😞
I also can't see the tag added to the metadata of the file at all, which I assumed would be the case, and made me more comfortable that if I moved to a different photo storage solution that the tagging would still be useful. Is this not the case?
- Walter
Dropbox Staff
Hey HUEY123 - sorry to hear you're having issues with this.
When it comes to the first issue, could you clear your browser's cache and/or try another browser and let us know if it persists?
If it does, please send us a screenshot as well.
As for seeing the Dropbox tags in the metadata of the file, I'm afraid that's expected as these won't show there, but only on the website.
In any case, let us know more and we'll take it from there.
Thanks for your reply Walter. I'm guessing the fact that adding a tag doesn't modify the metadata is to make it more difficult to move away from Dropbox with tags intact. It's a shame that this is the approach if so.
Re the issue with tags disappearing - I tried clearing my browser cache and then re-attempted to add tags, and then move the file to another folder. The tag is still not appearing in the new folder.
Unfortunately I'm limited to only this browser on my laptop. I've checked both the ios app and the web browser version on my phone and can't seem to find tags at all via these methods - are they not shown?
Thanks!
