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HUEY123's avatar
HUEY123
Explorer | Level 3
4 months ago

Tags disappearing from files

Hi all,   I have spent a bunch of time today adding tags to my photos and moving them out of specially named folders into generic folders e.g. In Dropbox Files > 2011 Photos > 2011 Snow I have ad...
Organize
Tagging
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey HUEY123 - sorry to hear you're having issues with this.

 

When it comes to the first issue, could you clear your browser's cache and/or try another browser and let us know if it persists?

 

If it does, please send us a screenshot as well. 

 

As for seeing the Dropbox tags in the metadata of the file, I'm afraid that's expected as these won't show there, but only on the website. 

 

In any case, let us know more and we'll take it from there.

  • HUEY123's avatar
    HUEY123
    Explorer | Level 3
    3 months ago

    Thanks for your reply Walter. I'm guessing the fact that adding a tag doesn't modify the metadata is to make it more difficult to move away from Dropbox with tags intact. It's a shame that this is the approach if so.

     

    Re the issue with tags disappearing - I tried clearing my browser cache and then re-attempted to add tags, and then move the file to another folder. The tag is still not appearing in the new folder.

     

    Unfortunately I'm limited to only this browser on my laptop. I've checked both the ios app and the web browser version on my phone and can't seem to find tags at all via these methods - are they not shown?

     

    Thanks!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Does the tag appear if you add it after you've moved the file HUEY123?

       

      If you're using a web browser on a mobile device to add tags to your files, you might need to request the desktop version of the page through your browser.

       

      Let me know of any updates, Danae. 

      • HUEY123's avatar
        HUEY123
        Explorer | Level 3
        3 months ago

        Thanks for your quick reply! Yes, I can add a tag once a file has been moved. I also tried adding a tag to a moved file that had already had a tag added (pre-move), and it let me add it as if it had never been tagged in the first place. 

         

        I'm doing this on Chrome on my laptop, but was hoping to check if the tags were still there on either my phone web browser or the iOS app. However I can't see where tags are listed on either of those? Is that functionality not on the phone browser or app?

         

        Another question if you don't mind - is there any central way to manage tags? For example, to change the name of a tag? Or once I have searched for a tag and all the relevant files have appeared, can I add / amend tags in bulk from that search? It seems to be that you have to go into every file individually to do that.

         

        Thanks again.

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