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Nick K.19's avatar
Nick K.19
Explorer | Level 4
10 months ago

Error (504) when trying to restore a file

I have tried different browsers and incognito mode. Any other suggestions?   I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
Error Messages
Restore
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Nick K.19, I'd be happy to look into this with you!

 

Does this happen with a specific file or all of them? 

 

Also, if you try to restore a file using your deleted files page, do you get the same results? 

 

Let me know more, and we'll take it from there!

MaximilienLC's avatar
MaximilienLC
Explorer | Level 3
10 months ago

Hi, I'm getting a similar issue where I am unable to restore any file. On the website I press restore, it stalls and then closes. The file doesn't come back to my files but instead when I press refresh it it once again in the deleted files. I tried using incognito and even asked another Dropbox user to perform the same operation which led to the same outcome as mine.

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