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Forum Discussion
Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
Nancy
Dropbox Staff
Dropbox Staff
Here it is. Can I delete the files here?
- Hannah
Hey Confused8, sorry to jump in here.
If you click on the three dots (ellipsis) next to the backups, do you see an option to delete them?
Also, to see the steps that you mentioned above, after clicking on your Dropbox icon, you need to click on your profile pic and then on 'preferences'; that should allow you to follow the deletion steps as well.
Clicking on the 3 dots worked like a charm. I'm all set and Thanks for your help.
BTW, I later tried your second suggestion, but it didn't work. There was no Preferences to click, but it had Settings. I tried all the areas in Settings, but there were none to delete files.
Thanks again. I'm now in the clear.
