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Forum Discussion
Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
Nancy
Dropbox Staff
Dropbox StaffHey Confused8.
Had you enabled computer backup at some point (for your Desktop/Documents/Downloads folders) or external drive backup instead?
Feel free to send over a screenshot of the options you see, as well, if you don't mind.
I must have enabled a backup by mistake. That's what got me into trouble.
- Nancy
Here it is. Can I delete the files here?
- Hannah
Hey Confused8, sorry to jump in here.
If you click on the three dots (ellipsis) next to the backups, do you see an option to delete them?
Also, to see the steps that you mentioned above, after clicking on your Dropbox icon, you need to click on your profile pic and then on 'preferences'; that should allow you to follow the deletion steps as well.
