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Forum Discussion
Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!
Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
Natmonster! Did you get some resolution on this? I checked My Dropbox today for the first time in many many many years. I logged on due to many emails from dropbox about my space running out soon. The camera upload album was packed with photos from someone else. By the nature of the photos it was someone living far away from me and no relations at all. I found a photo of a car with a licence plate. I checked it in the car register. Lo and behold the car was owned by a person with the same first and last name as me, living in another part of the country.
Hi Laquenta,
Thanks for your posting. It's so interesting that you've experienced the same problem. It's clearly not a one-off failure on Dropbox's part. The disappointing news is that no, I have not resolved this and what's worse is it's apparent that no one at Dropbox is interested in investigating what amounts to, in my view, a breach of privacy.
I know that the photos and videos in my Dropbox are not mine (nor were they taken on my camera - there's hundreds of images/vids taken over a period of time), and I know that the person they belong to has the same surname as me but that's as far as I've gotten.
I have come to the conclusion that Dropbox is simply not secure and I would strongly advise against trusting it with private files/files of any value.
I encourage anyone who may be reading this thread and experiencing the same problem to post about it here. The more information we can gather, the better. I don't know what it will take to get Dropbox to investigate. I am in the UK so GDPR laws apply and now that I have heard from someone else with the same problem, I will likely report this to the ICO.
Natalie
- Jay
Dropbox Staff
Hi Natmonster, do you have any unknown logins on your account on this page?
According to the version history on one of the images, what does it say exactly about the upload location when you hover over it?- Hi Jay,
Thanks for your reply. Currently, I don't have any unknown logins. I did review security/linked devices etc. back when I originally posted about this problem in May and I don't recall finding anything suspicious.
In answer to your second question, nothing happens when I hover over any of the images (I tried on both my phone and PC). I did go into the Version History but it does not display the upload location for me. Perhaps it's because I have the free version of Dropbox?
Interestingly, when I looked at the Info tab on my own files it states 'Uploaded by [my name]'. However, on the files that are not mine, it says 'Uploaded by Dropbox Server'.
Any theories on what has happened are v welcome!
Thanks,
Natalie- WalterHey Natmonster, sorry to jump in here, but would you like me to send you an email to have a further look into this matter internally?
- Natmonster,
I share the same conclusion as you. The reason must be a mistake on Dropbox's behalf. Luckily for the other guy all photos was standard family photos. It could have been something really private. I reached out to the other guy just to inform him and to give him a chance to check if he have stored the photos somewhere else before i delete them. Im planning not to make a big deal out of this, dont have the energy. And the support from Dropbox on a free account seems nonexisting. However, im intrested if you learn anything about this so please keep the thread updated. Just want to point out to anyone who is reading that this is not a result of shared computer or me logging on to someone elses device. The difference in location and the exact same first and last name proves it. I'll probably talk more to the other guy in coming week so i might get some more clues to share.
Best regards
//Laquenta
