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Forum Discussion
Need Live Support to Restore Files
I logged into Dropbox recently to check my wedding photo album (!!!) and EVERYTHING I have in Dropbox is GONE!!! Since I have a free account apparently there is no way to contact email or phone suppo...
Hannah
Dropbox Staff
Dropbox StaffHey KL000, did perhaps someone send you a shared folder invitation in order to access those photos?
Perhaps the person that shared the folder with you, removed you from the folder.
In that case, you'd have to reach out to them, to re-share it with you, but I'm glad to see that you had another copy elsewhere and the photos aren't lost.
Let us know if you need anything else.
Thanks, but this still doesn't address that, regardless of this particular album I went looking for, my entire account is 100% empty and has no activity history! Do I seriously have to pay for a premium account to get Dropbox to respond to me directly?
- Mark
Super User II
KL000 wrote:
Do I seriously have to pay for a premium account to get Dropbox to respond to me directly?
Dropbox are responding to you - they are answering you here.
BUT ultimately they Support Teams arent going to say anything other.
If all your account shows no activity history then there isnt any on this account.
Which makes me wonder - how long is it since you last logged in? Accounts have data wiped after 12 months of inactivity.
From email records I can see that I accessed the link to that photo album on February 6, 2023 and reviewed and downloaded those photos over the course of the month. I have sign-in codes dated Feb. 24. So if it was less than year when I logged in this past Sunday, why is there no files and no record of that activity?
Sure would be nice if Dropbox sent their customers a f*cking warning about inactivity before simply wiping data! Guess I'll be finding a different service provider if I ever need to upgrade my file storage.
- Mark
KL000 wrote:
From email records I can see that I accessed the link to that photo album on February 6, 2023 and reviewed and downloaded those photos over a few days after that. So if it was just shy of a year when I logged in this past Sunday (2/4), why is there no files and no record of that activity?
So. You accessed a link? That means the files are not on your Dropbox and never have been. They have been on the other persons who you got them off. THEY need to resend you the info and links etc.
KL000 wrote:
Sure would be nice if Dropbox sent their customers a f*cking warning about inactivity before simply wiping data! Guess I'll be finding a different service provider if I ever need to upgrade my file storage.
They do. Multiple. You get one 3 months before and then one every few weeks after that. BUT based on what you said - the files were never on your account. You are viewing via a link. That link probably came from your photographer and so the files were/are on THEIR account, not yours. You wouldnt have a link to your own files.
You probably were told by them to download the files within x timescale or the link would be deactivated etc. However, contact them again - they may be able to help.
