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KL000's avatar
KL000
New member | Level 2
10 months ago

Need Live Support to Restore Files

I logged into Dropbox recently to check my wedding photo album (!!!) and EVERYTHING I have in Dropbox is GONE!!! Since I have a free account apparently there is no way to contact email or phone suppo...
Delete
Dropbox Basic
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II

You can restore them yourself as long as you deleted them within 30 days by following: https://help.dropbox.com/delete-restore/recover-deleted-files-folders

 

If it was over that I'm afraid they are not recoverable. www.dropbox.com/events will give a clue as to when the deletion happened. Note that Dropbox cannot delete files on its own - it can only replicate what its told to do.

 

KL000 wrote:

Is there any way I contact a live person???

The only way is to pay for an upgrade and then contact support. 

KL000's avatar
KL000
New member | Level 2
10 months ago

I did not delete the files. Thanks for sharing the events link, but there is no activity showing up even on the days I know I first accessed these photos from the vendor.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    How did you access the files KL000 ? Can you see the files being added to your Dropbox or not?

     

    Did they send you a link? If so they wont be in YOUR Dropbox (unless you actively added them) they will still be on the vendors. 

    • KL000's avatar
      KL000
      New member | Level 2
      10 months ago

      Just to clarify, the ONLY thing in my entire account is the "getting started" PDF. It is dated from 2014, which sounds like when I might have first created the account and tells me it is the same account. Not a single other file or photo. No warnings from Dropbox about anything being at risk. No history of any activity.

       

      The album was a link, and I do have it backed up elsewhere (thankfully), but I thought I had saved it to my own Dropbox to easily access and share with others!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey KL000, did perhaps someone send you a shared folder invitation in order to access those photos?

         

        Perhaps the person that shared the folder with you, removed you from the folder.

         

        In that case, you'd have to reach out to them, to re-share it with you, but I'm glad to see that you had another copy elsewhere and the photos aren't lost.

         

        Let us know if you need anything else.

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