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EllieLew's avatar
EllieLew
Explorer | Level 3
5 years ago

My old pictures are missing!

I have not logged in awhile but I just did and realize I have lost 5  years worth of pictures.  I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded ...
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey EllieLew, I'm sorry to hear about that!

 

Around how long was it since you last signed into your account?

 

Also, are these the only files missing from your account, or are you missing all files from your account?

 

Let me know and we can go from there!

  • EllieLew's avatar
    EllieLew
    Explorer | Level 3
    5 years ago

    It had probably been over a year since I had logged in.   There are some pictures in there but only 6 months from 2014.   Is there any way to recover the older ones?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi EllieLew, you can check your deleted files page to see if you can recover any deleted files, assuming they were deleted within the last 30 days.

       

      Do you see any deletion events related to the missing images?

      • EllieLew's avatar
        EllieLew
        Explorer | Level 3
        5 years ago

        There was nothing in deleted files and I could not see where to find any deletion events.   I know that I did not delete the pictures.  I was wondering if they got purged by Dropbox or something.  I stopped using DropBox to upload my pictures when I switched to an Iphone in Oct 2014.

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