You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Wanguo's avatar
Wanguo
Explorer | Level 3
3 months ago

My files are lost and can't be restored

登入後發現有檔案顯示我被盜用賬號,要聯絡某電子郵件,但我聯絡後也沒有回應,裡面的檔案資料夾全部遺失,也沒有在回收垃圾桶,然而也沒有備份..請問該如何解決? 求解答謝謝

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Wanguo, thanks for bringing this to our attention.

     

    Just for clarification, are there no files in the events page or deleted files page?

     

    This will help me to assist further.

    ---

    @Wanguo 您好,感謝您讓我們注意到這一點。

     

    只是為了澄清一下,事件頁面或已刪除文件頁面中沒有文件嗎?

     

    這將幫助我進一步提供幫助。

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info, please could you contact the support team directly using this link in order for them to assist further on this matter.

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        感謝您提供信息,請您使用此鏈接直接聯繫支援團隊,以便他們就此事提供進一步幫助。